 |
Voice your opinion about the care provided and to recommend
changes in policies and services by contacting your health
care provider. |
 |
Be provided with information about the organization
and its services. |
 |
Participate in decisions about your health care and
treatment plan. |
 |
Be treated with respect and dignity. |
 |
Receive from your health care provider complete information
about your diagnosis and proposed procedure or treatment
alternative, including non-treatment, in order to give
informed consent. |
 |
Refuse any procedure or treatment if you so desire and
to the extent permitted by law, be told what effect this
may have on your health. |
 |
Receive full consideration of privacy or confidentiality
with regard to all information and records about your
care. |
 |
Know the cost (copayment,deductible, coinsurance) of
care and treatment and receive an explanation of your
financial obligation when required. |
 |
Have 24-hours access to your health care provider or
covering physicians. |
 |
Be informed of the names, specialties and qualification
of the physicians. |
 |
Be informed of the grievance procedure. |
 |
Receive prompt and reasonable responses to questions
and requests. |