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Voice your opinion about the care provided and to recommend changes in policies and services by contacting your health care provider. |
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Be provided with information about the organization and its services. |
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Participate in decisions about your health care and treatment plan. |
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Be treated with respect and dignity. |
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Receive from your health care provider complete information about your diagnosis and proposed procedure or treatment alternative, including non-treatment, in order to give informed consent. |
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Refuse any procedure or treatment if you so desire and to the extent permitted by law, be told what effect this may have on your health. |
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Receive full consideration of privacy or confidentiality with regard to all information and records about your care. |
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Know the cost (copayment,deductible, coinsurance) of care and treatment and receive an explanation of your financial obligation when required. |
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Have 24-hours access to your health care provider or covering physicians. |
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Be informed of the names, specialties and qualification of the physicians. |
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Be informed of the grievance procedure. |
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Receive prompt and reasonable responses to questions and requests. |